IT Service Management
- Gap Assessment and Roadmap
- Development of ITSMS (ISO20000) / COBIT documentation, policies, procedures, framework and awareness sessions
- IT Governance, Service Catalogue, SLA’s and Strategy development, KPI’s, Balance Scorecard, and Dashboard development.
- IT Risk Assessment
- Internal Audit/Pre-Certification Audit. External Audit and Certification, Surveillance, and annual certification maintenance.
Process and Quality Management
- Gap Assessment and Roadmap, Internal Audit/Pre-Certification Audit.
- Development of QMS (ISO9001) documentation, Quality Manual, Quality Plan, policies & procedures
- QMS awareness training
- Certification Requirements/QMS Records preparation
- External Audit and Certification, Surveillance, and annual certification maintenance.