IT Services and Quality Management

Advisory Services

Technology

IT Service Management

  • Gap Assessment and Roadmap
  • Development of ITSMS (ISO20000) / COBIT documentation, policies, procedures, framework and awareness sessions
  • IT Governance, Service Catalogue, SLA’s and Strategy development, KPI’s, Balance Scorecard, and Dashboard development.
  • IT Risk Assessment
  • Internal Audit/Pre-Certification Audit. External Audit and Certification, Surveillance, and annual certification maintenance.

Process and Quality Management

  • Gap Assessment and Roadmap, Internal Audit/Pre-Certification Audit.
  • Development of QMS (ISO9001) documentation, Quality Manual, Quality Plan, policies & procedures
  • QMS awareness training
  • Certification Requirements/QMS Records preparation
  • External Audit and Certification, Surveillance, and annual certification maintenance.